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Though it may not be very scientific, your gut reaction is important when choosing a swimming pool company. Make a list of companies you are considering for the purchase of your pool and call each one for information. Notice how quickly the phone is answered and whether or not the reception is friendly. Ask questions about the services available and notice whether or not your questions are clearly and patiently answered. If the person you speak with acts annoyed or leaves you to languish on hold, you may do well to cross that company off your list.
Don't rely on telephone rapport alone when choosing a pool company. Ask to see examples of the company's completed pools. Pay attention to how the staff treats you during your visit to the showroom. If the staff gives you a bad feeling, move on to a different company.